Terms & Conditions


Everyone at The Original Manx Fudge Factory is committed to providing a top quality product and an excellent service. If you have sent or received fudge and are not entirely happy with either the product or the service, please contact us with your comments. We will try to respond to all queries and complaints within 24 hours.

By using this site, you agree to the following terms of use. We, The Original Manx Fudge Factory reserve the right, at any time, to modify, alter or update these terms of use.


  • All fudges may contain traces of nuts. 
  • All specifications are approximate only and as the product is hand made, subject to some
  variation and deviation. 
  • Every effort will be made to supply the choice of flavour, box type or sleeve chosen but we reserve the right to supply alternatives in the extremely rare circumstances that your choice is not available. We will make every effort to contact you to notify you of any changes and to confirm your acceptance.


  • All orders are accepted when your credit/charge/debit card is processed.
  • We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable us to process the order.
  • All orders are processed as soon as possible.
  • Orders can only be cancelled where you have chosen an advance delivery date more than 48 hours from the time at the placing of the order. Such orders can be cancelled by email to info@manxfudgefactory.com or by telephone to 01624 825858  quoting the specific order number.
  • Where the product has not arrived in perfect condition, we will refund the cost of the goods and any delivery charge including, where deemed necessary, the cost of returning the goods to us OR we will replace the goods. Your statutory rights are not affected.


Payment for our products is processed via our Business Account with PayPal.

You DO NOT need a PayPal account for this process as there is also an option to transmit details of your payment card , securely, via the PayPal systems.

The value of your order and the shipping cost may be displayed in US Dollars or Euros if desired.IMPORTANT. The base currency of this website is UK Pounds (GBP) and the conversion values to US Dollars and Euros are an approximation and are offered purely as a comparison guide. We update the currency exchange rates frequently but the converted figures may not reflect the "real time " exchange rates at the time of your purchase. These will be shown once you log into your PayPal Account, where the current exchange rate will be displayed. If you are not using a PayPal Account then we suggest that you verify the exact cost of your order by visitng one of the many websites that offer free, real time currency conversions.


  • Delivery may be made in one or more installments using a variety of carriers.This will depend upon the size of your order but in most cases all items are despatched together.
  • We do not despatch on Saturdays or Sundays. 
  • We cannot guarantee delivery dates and no liability whatsoever is accepted in respect of late deliveries.
  • Without prejudice to your statutory rights we accept no liability for any failure to ship products where this results from acts of God, civil commotion, riots, flood, draught, fire, legislation or other factors outside our control, or our decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that we take all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered.
  • In such cases we will immediately refund any payment made, in full. 
  • It is your responsibility to ensure that you order from us with sufficient lead-time to prevent any loss or disappointment resulting from non-shipment.


  • In the event that there is a pricing error on the website we will not be bound to honour any orders made at that price.
  • Any offers we make are designed to be used independently, and are not available in conjunction with any other offer.


All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to The Original Manx Fudge Factory Ltd. or its licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with The Original Manx Fudge Factory Ltd. or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

Disclaimers and Limitations on The Original Manx Fudge Factory.

Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty, and in particular, The Original Manx Fudge Factory does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information is subject to change without notice.

External Sites

This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). The Original Manx Fudge Factory is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.

These Terms and Conditions do not affect your statutory rights.

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